Privacy Policy

RentRightGH respects your privacy. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you use our website, services, property listing tools, communication features, and related services.

By using RentRightGH, you agree to the collection and use of your information as described in this Privacy Policy.

1. Who We Are

RentRightGH is an online rental platform that helps renters, landlords, agents, and property managers connect through property listings and related rental services. The platform is administered and operated by Esodo LLC, a United States company, and licensed to EKA Realty in Ghana for use in connection with Ghana-based rental services.

For purposes of this Privacy Policy, “RentRightGH,” “we,” “us,” and “our” refer to the operator of the RentRightGH website and services.

2. Information We Collect

We may collect the following types of information when you use RentRightGH:

A. Account Information

When you create an account, we may collect:

• Full name
• Email address
• Phone number
• Password or login credentials
• User type, such as renter, landlord, agent, property manager, or business user
• Account preferences and settings

B. Property Listing Information

If you post or manage a rental listing, we may collect:

• Property title and description
• Property address or location
• Rental price
• Property features and amenities
• Property photos, videos, or other uploaded content
• Availability details
• Contact details you choose to display or share
• Information about whether you are the landlord, agent, property manager, or authorized representative

C. Renter Inquiry Information

When you contact a landlord, agent, or lister through RentRightGH, we may collect:

• Your name
• Contact details
• Message content
• Property of interest
• Date and time of inquiry
• Any additional information you choose to provide

D. Payment and Transaction Information

If RentRightGH offers paid services, such as featured listings, subscriptions, promoted listings, verification services, or other paid features, we may collect:

• Payment amount
• Transaction reference
• Billing details
• Payment status
• Subscription or service package details

We do not intend to store full debit card, credit card, or mobile money credentials. Payments may be processed by third-party payment providers, and their own privacy policies and terms may apply.

E. Verification and Fraud Prevention Information

To protect users and reduce scams or fake listings, we may collect information needed to review, verify, investigate, or moderate accounts and listings. This may include:

• Account activity
• Listing history
• Contact information
• Reports or complaints submitted by users
• Supporting information provided to confirm listing ownership, agency authority, or account legitimacy

F. Technical and Usage Information

When you visit or use RentRightGH, we may automatically collect:

• IP address
• Browser type
• Device type
• Operating system
• Pages viewed
• Search activity
• Clicks and interactions
• Referring website
• Date and time of access
• Cookie and analytics information

3. How We Use Your Information

We use personal information to operate, improve, secure, and provide RentRightGH’s services. This may include using your information to:

• Create and manage user accounts
• Allow users to post, manage, search, and view rental listings
• Connect renters with landlords, agents, and property managers
• Send account, listing, payment, and service notifications
• Process payments, subscriptions, or paid listing services
• Respond to customer support requests
• Review, moderate, approve, reject, or remove listings
• Detect and prevent fraud, scams, misuse, or unauthorized activity
• Improve the website, user experience, and service features
• Send marketing communications where permitted by law or with your consent
• Comply with legal, regulatory, tax, accounting, or security obligations
• Enforce our Terms of Use and other policies

4. Public Listing Information

RentRightGH is a rental listing platform. Information you submit as part of a property listing may be visible to the public, including renters and other website visitors.

Public listing information may include:

• Property photos
• Property description
• Rental price
• General location or address
• Property features
• Lister name, agent name, company name, or contact details, depending on what you provide or choose to display

Please do not include personal information in public listing descriptions or uploaded content unless you want that information to be publicly visible.

5. Communications, SMS, WhatsApp, and Email

We may contact you by email, SMS, phone call, WhatsApp, or in-app notification for service-related purposes, including:

• Account verification
• Login or security alerts
• Property inquiry notifications
• Listing updates
• Payment confirmations
• Subscription reminders
• Customer support
• Fraud prevention or account review notices

We may also send marketing or promotional messages about RentRightGH services, offers, featured listings, or updates where permitted by law or where you have given consent.

You may opt out of marketing communications at any time by following the unsubscribe or opt-out instructions in the message or by contacting us. Even if you opt out of marketing messages, we may still send important service-related messages.

6. Cookies and Analytics

RentRightGH may use cookies, pixels, analytics tools, and similar technologies to:

• Keep you signed in
• Remember your preferences
• Understand how users interact with the website
• Improve website performance
• Measure marketing effectiveness
• Detect misuse or suspicious activity

You may be able to disable cookies through your browser settings. However, some parts of the website may not function properly if cookies are disabled.

7. How We Share Information

We do not sell your personal information.

We may share your information in the following circumstances:

A. With Other Users

If you submit a rental inquiry, your contact information and message may be shared with the landlord, agent, property manager, or lister connected to that property.

If you post a listing, certain listing information may be visible to renters and the public.

B. With Service Providers

We may share information with trusted service providers that help us operate RentRightGH, including:

• Website hosting providers
• Database and cloud infrastructure providers
• Payment processors
• SMS, WhatsApp, and email providers
• Analytics providers
• Customer support tools
• Fraud prevention, moderation, or verification partners

These providers are expected to use your information only to provide services to RentRightGH and to protect the information they process.

C. For Legal or Safety Reasons

We may disclose information if we believe it is necessary to:

• Comply with applicable law or legal process
• Respond to lawful requests from regulators, courts, or law enforcement
• Protect the rights, safety, or property of RentRightGH, our users, or the public
• Investigate fraud, scams, abuse, security incidents, or policy violations
• Enforce our Terms of Use or other agreements

D. Business Transfers

If RentRightGH is involved in a merger, acquisition, restructuring, investment, sale of assets, or similar business transaction, user information may be transferred as part of that transaction, subject to appropriate safeguards.

8. International Data Transfers

Some of our service providers may store or process information outside Ghana. Where personal information is transferred outside Ghana, we will take reasonable steps to ensure that the information is protected in accordance with applicable data protection requirements.

9. Data Security

We use reasonable technical, administrative, and organizational safeguards to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

These safeguards may include access controls, secure hosting practices, password protection, monitoring, and other security measures.

However, no website, platform, or electronic transmission is completely secure. You are responsible for keeping your account login details confidential and for notifying us promptly if you suspect unauthorized access to your account.

10. Data Retention

We keep personal information for as long as reasonably necessary to provide our services, manage accounts, maintain listings, comply with legal obligations, resolve disputes, enforce agreements, prevent fraud, and maintain business records.

For example:

• Account information may be kept while your account is active.
• Listing information may be kept while a listing is active and for a reasonable period afterward.
• Payment and transaction records may be kept as required for accounting, tax, fraud prevention, and legal purposes.
• Support messages and complaints may be kept as needed to resolve issues and improve our services.

When information is no longer needed, we may delete, anonymize, or securely retain it as required by law or legitimate business needs.

11. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of certain personal information
• Object to the use of your information for direct marketing
• Withdraw consent where processing is based on consent
• Ask questions or raise concerns about how your information is handled

To make a privacy request, please contact us using the contact details below. We may need to verify your identity before responding to your request.

12. Children’s Privacy

RentRightGH is not intended for use by children under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided personal information through RentRightGH, we may delete that information.

13. User Responsibilities

You agree not to upload, post, or share personal information about another person unless you have the right or permission to do so.

If you are posting a property listing on behalf of a landlord, property owner, company, or client, you are responsible for ensuring that you have the authority to submit and display the listing information.

14. Third-Party Links

RentRightGH may contain links to third-party websites, payment providers, social media pages, maps, or external services. We are not responsible for the privacy practices, content, or security of third-party websites or services. You should review their privacy policies before using them.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

If we make material changes, we may notify users by posting the updated policy on the website or by other appropriate means.

The updated Privacy Policy is effective when posted, unless otherwise stated.

Your continued use of RentRightGH or continued posting of listings after updated policies are posted means you accept the revised Privacy Policy.

16. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle personal information, please contact us:

Privacy and Legal Contact

Email: support@rentrightgh.com

Operator/Admin: Esodo LLC, Virginia, USA

Ghana Platform Licensee: EKA Realty, Accra, Ghana